This article explains how to download email reports to view delivery statistics and recipient actions after a broadcast email has been sent. The Delivery dashboard shows the percentage of recipients your email was delivered to, failed to deliver to, or refused. The Recipient actions dashboard shows the percentage of recipients who opened, registered, clicked, or complained after receiving the email. Both dashboards provide downloadable data for detailed review.
To download email report after the broadcast email is sent, please see below steps:
- Click Email tab
- Click Sent on the left menu
- Click the desired email from sent list
- To view details of email delivery status, click Download report on the Delivery dashboard
- To view details of recipient actions after receiving the email, click Download report on Recipient actions dashboard
- Note: The "X registered" above the "Download report" hyperlink on the right side tracks the registrations made through the merge field "Registration link", see Registered.
Note: If you did not see the report after clicking the download link, please see this article Cannot Export Reports
Note: The message "The number of email recipients has exceeded the limit of 25,000. The report cannot be downloaded" will appear and you cannot view the Delivered tab of the report if you tried to open the report via a web browser, instead, open the report in Microsoft Excel from your local Downloads folder.
Note: In the downloaded report, for non-adult consumers, the Name and Email address fields list their parent or guardian’s information. For imported email recipients, the Name field will be blank.
