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Making a Payment on an Account

Document Details

Article Number 000024067
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Making-a-payment-1391533794672

Content Details

If you receive payment by mail, fax, phone, or in person, you may record the payment for that registrant using the steps below:
  1. Click People tab
  2. Search and select account or participant name 
  3. Click Make payment
  4. If account has more than one order, select correct order from drop down menu
  5. Enter Payment amount 
    • Note: Payment can be automatically allocated to manually allocated, click Manage allocation hyperlink to manually allocate payment
    • Note: For a Check or Cash payment, please refer to Enter a Check/Cash payment on Family Account
  6. Input Payment information
  7. Input Payer Information
    • ​​Note: Payer Information not required for check payments
  8. Enter customer email address to send receipt to
    • Note: Email address not required for check payments
  9. Submit payment