[Print]

Make a Payment on an Account

Document Details

Article Number 000024067
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Making-a-payment-1391533794672

Content Details

If you receive a payment by mail, fax, phone, or in person, you can record the payment for that registrant by following the steps below.
  1. Click the People tab
  2. Search for and select the account or participant name 
  3. Click Make payment
  4. If the account has more than one order, select the correct order from the drop‑down menu
  5. Enter Payment amount 
    • Note: Payment can be automatically allocated to manually allocated, click Manage allocation hyperlink to manually allocate payment
    • Note: For a Check or Cash payment, please refer to Enter a Check/Cash payment on Family Account
  6. Input Payment information
  7. Input Payer Information
    • ​​Note: Payer Information is not required for check payments
  8. Enter customer email address to send receipt to
    • Note: Email address is not required for check payments
  9. Click Submit payment