Camp & Class Manager Answers

When a customer has a credit balance on their account, often created when a refund is issued to account credit (outlined in this article: Refund to an Account Credit Balance), you can use the steps below to process a refund back to the original payment method.

At home page, click People tab on the top
Search for account
Click the account name
Click Refund under Credit Balance Info
Click Submit

Note: The customer will receive the credit balance refund in 3–5 business days. The refund will be issued to the original card used for payment
Note: For partial credit balance refunds, see the article Refund Partial Amount from Credit Balance

Refunds can fail or be only partially issued if:

The original credit card used for payment has no transactions in 2 years and has been purged from the database
A credit balance was entirely imported from an external service

A credit balance was partially imported from an external service

Referral reward credits generated thru Social Referral Program cannot be refunded and will display the alert "This credit balance cannot be refunded because it was transferred from an external service"

	Article Number	000028988
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Refund-From-Credit-Balance

Refund From Credit Balance

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