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Partial Refunds

Document Details

Article Number 000029122
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Partial-Refunds

Content Details

A partial refund can be issued to allow later payment. For example, if a customer paid in full during registration but requests a partial refund to pay the remaining balance at a later date, follow these steps.
  1. Click search box at top right
  2. Search family's last name
  3. Select appropriate family
  4. In Order History tab, click desired order number
  5. In Transaction history of this order, select View Transactions under appropriate payment
  6. Click Adjust payment
    • Note: If an order was paid by credit balance, Adjust Payment is not available. 
  7. Enter amount to be refunded
  8. Select Continue
  9. Select Submit
​​Note: Refund for the amount entered will be issued to the original method of payment and will result in a balance on the account for that order. 

Note: If you would like to adjust the purchase price of a registration, see the article Edit Purchase Price Amount
Note: If you need to partially refund a credit balance, see the article Refund Partial Amount from Credit Balance
Note: If you need to credit part of your customer's payment and do not want to leave a balance in the order, create an internal discount and apply it to the order, see the articles Create Internal Discounts and Apply an Internal Discount to an Existing Order