If you wish to adjust the price of a purchase made by a customer you can do so by editing the purchase amount. If the order is paid in full or the adjustment is greater than the remaining balance of the order a refund will result. To issue a refund without editing the purchase price, please see this article on issuing Partial Refunds.
To edit the price of an existing purchase:
To edit the price of an existing purchase:
- Click People tab
- Search customer's name in search bar
- Select customer's name
- Select Order number
- Next to Item name, select Edit purchases from Actions drop-down menu
- Next to tuition price, click Edit
- Select Manually adjust price
- Reduce price by amount
- Click Continue to review screen
- Review changes
- Note: If customer paid by cash or check and is due a refund the organization must refund the amount to the customer manually by cash or check
- Click Submit