You can adjust the price of a customer’s purchase by editing the purchase amount. If the order is already paid in full or the adjustment is greater than the remaining balance, a refund will be issued.
  1. Click People tab
  2. Search the customer’s name in the search bar
  3. Select the customer's name
  4. Select Order number
  5. Next to Item name, select Edit purchases from Actions drop-down menu
  6. Next to tuition price, click Edit
  7. Select Manually adjust price
  8. Reduce price by amount
  9. Click Continue to review screen
  10. Review changes
    • ​​Note: If the customer paid by cash or check and is due a refund, the organization must refund the amount manually by cash or check
  11. Click Submit

To issue a refund without editing the purchase price, see the help article Partial Refunds.