A cancellation fee permits you to deduct money from the refund total. When an amount is entered into the cancellation fee field during the registration cancellation and refund process, that money will be held back in your organization account instead of refunded to the registrant and subsequently paid out to you with the rest of the revenue.
- Click People tab at the top
- Locate person in list or use search feature at the top right
- Click person's name from list in blue
- Under Order History, click applicable order number in blue
- To the left of the cancellation fee item, click Remove
- Verify amount to be refunded in the Credit to be refunded field
- Note: On this screen you also have the option to allocate the refund to the credit balance by checking the box marked Reallocate credit to be held in the family's credit balance
- Note: Once a refund has been processed, it cannot be undone
- Note: The refund will be issued to the original credit card.
- Note: If the original method of payment is cancelled or expired, please see this article: Refunding an Invalid or Expired Card
- Click Submit
- Note: Credit card refunds take 3-5 business days to appear back on the customer's credit card