Camp & Class Manager Answers

If you cannot cancel, modify, or apply a discount to a registered program, a pending eCheck payment is usually the cause. While an eCheck is still processing, no edits can be made to the order, including applying discounts, coupons, or canceling the registration. Use the details below to understand how pending eChecks affect registration management.

eChecks take 3-10 business days to process depending on the customer's financial institution.
If multiple registrations exist in an order and the customer submits an eCheck payment for only one registration, neither registration is editable until the payment fully processes
- Note: Registration edits are located in the Actions drop-down box under Current State of This Order
If the customer uses eCheck for their payment plan it will still take 3-10 business days. As a result, the payment plan may show past due until the payment clears, but it remains active and will bill the customer the following month
- Note: To verify eCheck payments please contact support

If you want to set up eCheck for your organization, please see: eChecks as a Payment Type

Note: A pending chargeback can also prevent canceling or editing a registered program. For more information, please click Customer Credit Card Chargeback FAQ

	Article Number	000040087
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Not-Able-to-Cancel-a-Registered-Program

Cannot Modify Orders When eCheck Payment Is Pending

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