If you find yourself unable to cancel, modify, or apply a discount to a registered program, it is likely due to a pending e-check payment from the customer. Until the e-check is processed and cleared, you will not be able to make any edits, apply discounts or coupons, or cancel the order.

Additional information regarding the functionality of eChecks and their relation to registrations is provided below.
  • eChecks take 3-10 business days to process depending on the customer's financial institution.
  • If multiple registrations exist for an order and the customer submits an eCheck payment for only one of those registrations, neither registration will be editable until the payment has been fully processed
    • Note: Registration edits are located in the Actions drop-down box under Current State of This Order
  • If the customer uses eCheck for their payment plan it will still take 3-10 business days. As a result, the payment plan will state past due until the payment has been processed. However, the payment plan will still be active and will bill the customer the following month.
    • Note: To verify eCheck payments contact Tech Support
If you want to set up eCheck for your organization, please see: eChecks as a Payment Type

Note: In addition to a pending e-Check payment, a pending chargeback can prevent you from canceling/editing a registered program as well, please click Customer Credit Card Chargeback FAQ for more information