To enable the waitlist automation function, please contact support. After activation, agency users can configure the automation and customize invitation emails in Season setup using the steps below.
  1. Click Setup under the season
  2. Click Waitlist Automation under Settings menu
  3. Complete Customize invitation rules to configure the following parameters:
    • Invitation validity 
    • Waitlist automation end time
    • Session applicability
  4. (Optional) Customize the invitation header, click Customize header
  5. Customize email content by editing fonts, font sizes, styling and inserting merge fields
  6. (Optional) Click Reset content to reset email to default content
  7. Click Save and continue

Note: To ensure the automation settings take effect, check your desired sessions' setup page to confirm the Waitlist feature Allow waitlist registrations when capacities are reached is enabled

Note: For information about managing waitlist registration ranking, see Waitlist Ranking Logic

Note: The waitlist invitation email’s sender name is synchronized from your agency’s URL key by default and cannot be customized

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