When registrants make credit card payments for your sessions, ACTIVE sends payments to you. Payments are sent twice a month by default at the end of each pay period. The first payment each month is for financial activity from the 1st to the 15th of the month, and the second payment is for financial activity from the 16th through the end of each month.
To review the total payment amount of each pay period issued to you, please Viewing and Exporting the Active Account Statement Report and Reconcile Payments with Active Account Statement
To view the payment date of each pay period, click the article below that matches your method and frequency of payment:
- 2024 Check Remittance Payment Schedule - Two times per month
- 2024 Direct Deposit Remittance Payment Schedule - Two times per month
- 2024 Interim ACH Remittance Payment Schedule - Four times per month
- Note: By default checks are sent in the mail, but you can set up direct deposits to receive payment faster (see this article: Setting up Direct Deposit)
- Note: To view issued Check numbers, please contact Support
- Note: To change your payment frequency, please contact Support
Note: There is an initial remittance hold for new accounts that takes some time to complete new account validation, payment can only be issued when remittance hold is released. Please Contact Support to check your remittance status if payment is not received
