What is Queue-It?
Queue-It is a service that creates a virtual lineup when there is a heavy amount of traffic on your website. Your end-users will see the queue page whenever the capacity threshold is exceeded.
Why do we use Queue-It?
Without it, heavy traffic on your site can cause instability and crashes during your most important time period (rush registrations) leading to users being frustrated.
User Experience
During a rush registration event, the typical end-user experience will be similar to the screenshot below. When a user gets this page they receive a place in line and will be served as soon as a spot opens up so they can proceed to register.
Key Benefits
- End-users will understand the situation and feel that everything is under control
- End-users will understand the queue / line concept and feel that they are treated in a fair way
- End-users will see their progress and estimated waiting time, and they can then make a qualified decision to continue waiting or not — hence not wasting their time
Note: The system is designed to prevent multiple tabs from opening the registration link within the same browser window. However, end users can join multiple queues by opening the registration link in multiple incognito windows of the browser. If an end user opens another incognito tab and joins another queue, they will not lose their position in the first queue.
