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Change T-shirt Size and Other Included Items

Document Details

Article Number 000123149
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Change-T-shirt-Size-and-Other-Included-Items1-2

Content Details

Note: This article is applicable to system standard "included t-shirt" template only. If T-shirts in your event are not created with system "included t-shirt" template, please change T-shirt size by following steps outlined at Swap or Change Purchased Items of Participants

Note: T-shirt size and other included items can only be modified by event director in Admin User Interface. Participants are not able to modify in their MyEvents portal. 

Note: If the participant is on a payment plan, event director won't be able to make this change in Admin User Interface until the order is fully paid.


Below are instructions to modify items included with registration:
  1. From Organization Dashboard (HOME), click event name under Your events
  2. Click Participants
  3. Search and click participant name
  4. Click Modify T-shirts and other included items under Actions on right
User-added image
  • Note: If no included items exist, no action may be taken on the subsequent screen
  1. Choose new item or size, click Next to complete the process​
  • Note: If price differences occur, you will be prompted to refund or make a payment to complete transaction on the next screen.