Below are steps to add a new user to you Organization:

Note: Only current administrators may contact support for assistance - non-administrative users contacting support will be advised to contact an existing administrator so that he/she can send an invite, as follows
  1. Log in to ACTIVE Works with Existing ACTIVE Passport Account
  2. Click Settings (top right)
  3. Click User administration under Account settings
  4. Click Invite new user
  5. Enter First name, Last name, Email address, and Confirm email address
  6. Select role
  7. Select All events or Specific events for new user to access
  8. Click Send invitation
  9. A validation code will be send to your email address for security consideration
  10. Input the validation code and follow the system prompt to send out the invitation email
  • Note: An email invitation cannot be cancelled or deleted once sent, however if the email was never received you may re-send the invitation. If your role is owner, you may delete other users even after an email invitation is accepted.