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When Do Customers Receive Notification Emails

Document Details

Article Number 000027006
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/When-do-Customers-Receive-Notification-Emails

Content Details

Customers receive automatic email notifications whenever payments or order changes occur. These emails help customers stay informed about updates to their registrations, payments, and account activity.
  • Payments
  • Refunds
  • Edit purchases
  • Transfers
  • Schedule payment reminder email sent 15 days before scheduled payment
  • Failed Automatic Payment
  • Online account invites (sent if customer is registered internally)
Note: An order receipt is sent whenever the order is edited, even if no payment is involved

Customers also receive confirmation emails and supplemental form reminders if these have been set up
  • Use Customize The Confirmation Email for instructions on customizing a registration confirmation email
  • Use Set up a Follow-up or Supplemental Form for instructions on setting up and editing a supplemental form email reminder