When Do Customers Receive Notification Emails

Customers will receive an order receipt email for all payments and order changes including:

• Payments
• Refunds
• Edit purchases
• Transfers
• Schedule payment reminder email sent to customers 15 days before scheduled payment
• Failed Automatic Payment
• Online account invites (email sent if customer is registered internally)

In addition to payment and order change notifications customers will also receive confirmation email and supplemental form reminders. These emails will only be sent if set up. See below for instructions:

Use Customizing The Confirmation Email for instructions on how to customize a registration confirmation email
Use Setting up a Follow-up or Supplemental Form for instructions on how to set up and edit a supplemental form email reminder