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Transfer to Another Season

Document Details

Article Number 000030491
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Transfer-to-Another-Season

Content Details

Directly transferring a participant to a different season is not supported in the system. However, you can achieve this by reallocating the order funds to the account's credit balance and then using that credit to complete a new registration for the desired season.

To transfer a registrant into a session in another season:
  1. Go to People tab
  2. Select the desired account
  3. Click the appropriate order number
  4. Cancel registration and select the checkbox to refund to their family's credit balance
    • Note: For more information on refunding to a credit balance, please see the following article: Refund to an Account Credit Balance
  5. Register the participant for the new season/session and complete the payment using the credit balance
    • Note: For more information on registering the participant internally, please see the article: Register a participant
    • Note: For more information on using credit balance to pay internal registration, please see Use Credit Balance to Make a Payment for an Internal Registration
    • Note: A new registration fee will be incurred