When registrants make credit card payments for your sessions, ACTIVE sends payments to you. Payments are sent twice a month by default at the end of each pay period. The first payment each month is for financial activity from the 1st to the 15th of the month, and the second payment is for financial activity from the 16th through the end of each month. 

To review the total payment amount of each pay period issued to you, please Viewing and Exporting the Active Account Statement Report and Reconcile Payments with Active Account Statement

To view the payment date of each pay period, click the article below that matches your method and frequency of payment:

Note: There is an initial remittance hold for new accounts that takes some time to complete new account validation, payment can only be issued when remittance hold is released. Please Contact Support to check your remittance status if payment is not received