When registrants pay by credit card for your sessions, ACTIVE sends payments to you based on your payment schedule. Payments are issued twice per month by default: the first payment covers financial activity from the 1st–15th, and the second covers activity from the 16th through the end of the month. Use the information below to view payment amounts and payment dates.

To review the total payment amount of each pay period issued to you, please View and Export the Active Account Statement Report and Reconcile Payments with Active Account Statement

To view the payment date of each pay period, click the article below that matches your method and frequency of payment:

Note: There is an initial remittance hold for new accounts that takes some time to complete new account validation, payment can only be issued when remittance hold is released. Please Contact Support to check your remittance status if payment is not received