By default, reminder emails are sent to abandoned registrants for three times automatically, 4 hours, 48 hours and 72 hours after they have left registration page respectively. Below are instructions to view and change the reminder email message as well as configurations:
  • Note: Emails are still sent even if the athlete completes a registration in a separate session (such as in a different browser or cart) 
  1. Log in to ACTIVEWorks Endurance > choose event > click Setup > proceed to Emails Sent Out (step 11)
  2. Under Abandoned cart, toggle on sending of abandoned cart reminder emails at 4 hours, 48 hours and 72 hours to enable these messages (default)
    • Note: Toggle off to disable sending reminder emails
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  1. Click the edit icon next to each of the three options to view and change email content
  2. Change the following settings as necessary
    • Reply to email address
    • Email subject
    • Upload Custom header image by clicking Choose file
    • Set up Registration discount
    • Set Button color and Text color for Register button
    • Edit email message
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  1. Click Save and close
  2. Check the box next to "Show an opt-out option for participants to unsubscribe abandoned cart emails." to enable the "Opt-out" (unsubscribe) option.
  3. Click Save & continue