By default, reminder emails are sent to abandoned registrants for three times automatically, 4 hours, 48 hours and 72 hours after they have left registration page respectively. Below are instructions to view and change the reminder email message as well as configurations:
- Note: Emails are still sent even if the athlete completes a registration in a separate session (such as in a different browser or cart)
- Note: EU/UK registrants who select the guest registration flow (without creating an account) or have NOT accepted ACTIVE Network's Terms of Use will NOT be sent abandoned cart emails.
- Log in to ACTIVEWorks Endurance > choose event > click Setup > proceed to Emails Sent Out (step 11)
- Under Abandoned cart, toggle on sending of abandoned cart reminder emails at 4 hours, 48 hours and 72 hours to enable these messages (default)
- Note: Toggle off to disable sending reminder emails
- Click the edit icon next to each of the three options to view and change email content
- Change the following settings as necessary
- Reply to email address
- Email subject
- Upload Custom header image by clicking Choose file
- Set up Registration discount
- Set Button color and Text color for Register button
- Edit email message
- Click Save and close
- Check the box next to "Show an opt-out option for participants to unsubscribe abandoned cart emails." to enable the "Opt-out" (unsubscribe) option.
- Click Save & continue
After the abandoned cart email feature is enabled, registrants will see the following notice during registration:
