Once the option "Don't ask again on this device after verifying" is selected, a cookie is placed on the device. This cookie remains active for 365 days, ensuring that the agency user won't be prompted to enter the verification code again when using the same device. However, if the browser's cookies are deleted before the 365 days expire, the user will be required to verify their identity again.
If you are still asked to verify every time, please make sure your browser isn't set to clear cache and cookie upon exit.
On Chrome browser
Safari doesn't have options to automatically clear cookies upon exiting.
If you are still asked to verify every time, please make sure your browser isn't set to clear cache and cookie upon exit.
On Chrome browser
- Select Vertical ellipsis button (
) in the upper right corner
- Select Settings > Privacy and Security
- Click Site settings
- Scroll down to Additional content settings, click On-device site data
- Unselect Delete data sites have saved to your device when you close all windows
- Select Horizontal ellipsis button (
) in the upper right corner
- Select Settings
- Select Privacy, search and services
- On Clear Browsing Data > click Choose what to clear every time you close the browser
- Toggle off Cookies and other site data
- Close all Edge browser and reopen for changes to apply
Safari doesn't have options to automatically clear cookies upon exiting.
