Some events allow registrants to transfer a registration to someone else. If this feature is allowed in the event you wish to register for (and another existing registrant has already initiated this process), refer to the following steps:
Note: Registrations for someone below 18 can only be viewed and transferred by the guardian who registered them; registrations made by someone else on your behalf (if you are an adult) can be transferred by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be transferred.
Note: Transfers may only be completed into the same category - if the original registration was for a 5K, the new registration must also be for the 5K. If permitted by the organizer, the new participant may change event categories after the fact.
Note: If a participant transfers categories BEFORE attempting to transfer the registration to someone else, the process cannot be completed.
Note: The newest price is applied at checkout when the recipient accepts the transfer. If the event has a tiered price schedule, the current price could be higher than that for the original participant.
Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process - ACTIVE.com processing fees and/or USAT membership fees (if applicable) are not refunded.
Note: Once the recipient has accepted and completed the transfer, the original registrant will be cancelled and refunded. Refunds are processed within 5-7 business days. If a transfer fee is applied, it will be deducted automatically from the refund. For example, if the original registrant paid $25 and the transfer fee is $5, he/she will be refunded $20.
Note: The system cannot refund automatically if the original registration was not paid directly (e.g., pre-paid registration, paid with coupon code). Please contact the event organizer for manual transfer in such cases.
- Open email notification received from ACTIVE.com
- Note: The email subject is Claim your registration for [Event Name] from [Original Participant]. From address: ACTIVE Support [noreply@awntx3.email.active.com].
- Click Claim registration within email
- Enter your email address
- Note: This step will be skipped if you are already logged in with an Active account.
- Complete registration form
- Click Continue
- View Order Details and complete
Note: Registrations for someone below 18 can only be viewed and transferred by the guardian who registered them; registrations made by someone else on your behalf (if you are an adult) can be transferred by that person or by yourself after you Claim Registration in MyEvents; registrations for those who are part of a group-registration team cannot be transferred.
Note: Transfers may only be completed into the same category - if the original registration was for a 5K, the new registration must also be for the 5K. If permitted by the organizer, the new participant may change event categories after the fact.
Note: If a participant transfers categories BEFORE attempting to transfer the registration to someone else, the process cannot be completed.
Note: The newest price is applied at checkout when the recipient accepts the transfer. If the event has a tiered price schedule, the current price could be higher than that for the original participant.
Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process - ACTIVE.com processing fees and/or USAT membership fees (if applicable) are not refunded.
Note: Once the recipient has accepted and completed the transfer, the original registrant will be cancelled and refunded. Refunds are processed within 5-7 business days. If a transfer fee is applied, it will be deducted automatically from the refund. For example, if the original registrant paid $25 and the transfer fee is $5, he/she will be refunded $20.
Note: The system cannot refund automatically if the original registration was not paid directly (e.g., pre-paid registration, paid with coupon code). Please contact the event organizer for manual transfer in such cases.
