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Refunding to an Account Credit Balance

Document Details

Article Number 000027947
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Refunding-to-an-Account-Credit-Balance

Content Details

Refunding to the Credit Balances can be done by transferring, cancelling, or adding a discount to the order.
  1. Bring up family account
  2. Click appropriate Order number
  3. In Actions drop-down list, select one appropriate action
    • Edit Purchases
    • Transfer
    • Cancel
  4. Click Continue to Review Screen
  5. Check box next to Reallocate credit to be held in the family's credit balance
User-added image
  1. Submit
    • Note: Amount reallocated will now appear in family's account page under Credit balance info
After refunding to the credit balance, you can refund to the customer using article: Refund From Credit Balance or Refund Partial Amount from Credit Balance, or you can add expiration date on credit balances using article: New: Editing Credit Balance Expiry Date.