What is ACTIVE Refund?
ACTIVE Refund is an optional purchase available to you at checkout for certain activities that use Active Network software for activity registration. When purchased, ACTIVE Refund makes the underlying registration fee refundable, subject to these Terms and Conditions.
If a participant wants to cancel or refund their ACTIVE Refund purchase, please direct them to contact ACTIVE Consumer Support at support@active.com and include their ACTIVE Refund Order ID or ACTIVE Refund Reference ID.
After a participant submits an ACTIVE Refund claim, the related order will appear as Cancelled with a cancellation fee. The Entered by field will be blank because the cancellation is processed automatically by ACTIVE Refund. The refund is covered entirely by ACTIVE Refund and does not affect your remittance.
Participants:
