Camp & Class Manager Answers

Credit Balances are credits on the family's account that can be used towards new registrations or current balances on the account. These credits can be applied internally, during a registration, or from the online account.

Credits can only be added to a family account by cancelling the registration, please see Refund to an Account Credit Balance.

Credits can be used to pay a balance from your admin site or the customer's online account.

From admin site: see How to Use Credit Balance on Admin site
From customer's online account: see How to Use Credit Balance on Participants End

If customers request a refund of their credit balance, see Refund From Credit Balance

To remove the credit from a family account without issuing a refund, you can set an expiration date for the credit, refer to Edit Credit Balance Expiry Date

	Article Number	000030741
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Credit-Balances

Credit Balances

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