When the option Don’t ask again on this device after verifying is selected, a cookie is stored on that device for 365 days. During that time, the agency user will not be asked to enter a verification code again on the same device. If verification is still required every time, the browser may be set to clear cache and cookies upon exit. Use the steps below to confirm browser settings.

On Chrome browser
  1. Select Vertical ellipsis button (User-added image) in the upper right corner 
  2. Select Settings > Privacy and Security
  3. Click Site settings 
  4. Scroll down to Additional content settings, click On-device site data
  5. Unselect Delete data sites have saved to your device when you close all windows
On Edge browser
  1. Select Horizontal ellipsis button (User-added image) in the upper right corner 
  2. Select Settings
  3. Select Privacy, search and services
  4. On Clear Browsing Data > click Choose what to clear every time you close the browser
  5. Toggle off Cookies and other site data 
  6. Close all Edge browser and reopen for changes to apply
On Safari browser
Safari does not have options to automatically clear cookies upon exiting.