Enter your email address and click Send password link
You will then receive an email from ACTIVE.com <support@active.com> with the subject Reset your ACTIVE.com password
Find the Reset your ACTIVE.com password email then click Reset my password
Enter and confirm your new password then click Reset password
Your will see a message confirming your password change.
Note: In addition, you will also receive a confirmation email about the password change
Note: You will only receive the "Reset Your ACTIVE.com Password" email if an existing ACTIVE Passport Account is associated with your email address. If no account exists, the password reset email will not be sent.
Note: If an existing ACTIVE Passport Account is associated with your email address but the "Reset Your ACTIVE.com Password" emails are not received, please check junk/spam folders and also verify that the security settings are set to allow automated messages generated from ACTIVE.com. Some email providers allow the creation of a safe or white list - we suggest adding senders @ACTIVE.com and @ACTIVEnetwork.com to this list. If emails are still not received, contact your email provider to ensure that emails from ACTIVE are not blocked.
