Below are instructions to change or update existing payment account information for an organization.
Note: Only 2 remittance accounts with the same bank info can be created. If the same bank info has been used on 2 remittance accounts already, your event team cannot create or update the remittance accounts with the bank info. If your organization does have the need to link more than 2 remittance accounts with the same bank information, please contact Support.
3. Click Payment accounts under Account Settings
4. Check the box next to desired payment account to update
- Click Edit
- Update address or banking information as necessary
- Note: Primary payment account cannot be changed after it is created
- Click Save
Note: Direct Deposit (ACH) payment account will be required to complete validation again. Please follow instructions outlined at Validate Direct Deposit (ACH) Payment Account
