Below are instructions to change or update existing payment account information for an organization

Note: Only 2 remittance accounts with the same bank info can be created. If the same bank info has been used on 2 remittance accounts already, your event team cannot create or update the remittance accounts with the bank info. If your organization does have the need to link more than 2 remittance accounts with the same bank information, please contact Support
  1. Log in to ACTIVEWorks Endurance
  2. Click Settings (upper right)               
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     3. Click Payment accounts under Account Settings

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       4. Check the box next to desired payment account to update ​
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  1. Click Edit
  2. Update address or banking information as necessary
  • Note: Primary payment account cannot be changed after it is created
  1. Click Save   

Note: Direct Deposit (ACH) payment account will be required to complete validation again. Please follow instructions outlined at Validate Direct Deposit (ACH) Payment Account