Unknown Credit Card Charge

The ACTIVE Network is a software provider that processes activity registrations and online payments for organizations in multiple markets, such as endurance (running, swimming, cycling), team sports (baseball, basketball, football, soccer), camping (reservations), communities (park and recreation centers), business conferences, and school-affiliated groups.

If your registrant contacts your event management team asking about a transaction shwoing a merchant description such as ACT* or ACTIVE-Network preceding the organization name prefix, then the participant registered and paid for an activity online or through an organization's point-of-sale (POS) system (such ass at the organization office).

For additional details on various ACTIVE Network charges, please refer to the following articles:

Please direct your registrants to ACTIVE Advantage Support at ActiveAdvantage@active.com if the charge is referring to ACTIVE Advantage Membership fee:

• $99.95 Charge on Bank Statement
• AUD59.99 Active Advantage Charge on Bank Statement
• £34.99 Active Advantage Charge on Bank Statement

Please direct your registrant to our Consumer Support team at Support@active.com if the charge is referring to ACTIVE Refund:

• ACTIVE Refund - Participant Info

Other possible charge types can be found here:

• ACT Charge on Bank Statement

Please direct your registrants to send an email to Consumer Support team at Support@active.com if they would like to submit a request for Credit Card charge earch. Please remind them to provide the following information in the email:

1. Transaction Date
2. Transaction Amount
3. Last 4-digits of Credit Card
4. Credit Card holder's Full Name
5. Credit Card Charge Descriptor