Active.com is only authorized to issue a credit card refund back to the original method of payment, even if that card is now closed or you have a new card number. Your physical credit card number has no bearing on the successful processing of refund.
- Note: If your old credit card is expired or cancelled but have been issued a new card by the same financial institution, the refund will reach your credit card account with the bank despite the new card number that you possess.
- Note: If you no longer have an account with the same financial institution, then please contact the financial institution directly to verify the details of the pending refund; Generally, a physical check will be issued and sent to you for the refund amount in this scenario. It is recommended for you to provide a valid mailing address to the financial institution if required.
