To ensure the confidentiality of customers’ credit card data and to prevent misuse of their credit card accounts, please observe the following recommendations:

For agency administrators/supervisors:
  • Ensure that the mobile POS device is protected by a secure PIN code and configure the device to self-lock when not in use.
  • Ensure that operating system updates and security patches are installed in a timely manner.
  • Do not root or jailbreak the mobile POS device or install any unauthorized applications.
  • Do not uninstall the app until it is confirmed that all offline orders have been processed, otherwise pending orders made in offline mode might be lost.
  • Only connect to a secure, WPA/WPA2 password-protected Wi-Fi network or a trusted cellular data network. For more information about Wi-Fi network security, please see Tips for Using Public Wi-Fi Networks.
  • Disable any unused wireless interfaces (such as Bluetooth or Cellular) on the mobile POS device.
  • Restrict access to the mobile POS device to only authorized personnel. 
For ACTIVE POS app users:
  • Do not leave the mobile POS device unattended or allow unauthorized personnel to use it. 
  • Do not disclose the mobile POS device PIN code.
  • Lock the mobile POS device when it is not in use.
  • Do not uninstall the app, otherwise pending orders made in offline mode might be lost.
  • Do not install any unauthorized applications on the device.
  • Do not connect any unauthorized peripherals to the device.
  • Do not connect the device to any unauthorized wireless networks.
  • Cardholder information (such as name, address and card details) must be treated as confidential and must not be divulged to anyone.
  • If the device has been accessed by unauthorized persons or is lost, report this immediately to your supervisor.