Set Up Direct Deposit (ACH) Payment Account

Set Up Direct Deposit (ACH) Payment Account

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Below are instructions to set up direct deposit (ACH) to receive electronic payments 

Note: Direct deposit accounts must be setup based on a checking account
Note: Only 2 remittance accounts with the same bank info can be created for creating new organization
Note: If the same bank info has been used on 2 remittance accounts already, your event team cannot create or update the remittance accounts with the bank info
  1. Log in to ACTIVE Works with Existing ACTIVE Passport Account
  2. On your organization Home page, click Settings at top right corner
User-added image
  1. Click Payment accounts
User-added image
  1. Click Add an account 
    • Note: To change one existing payment account from "Check" to "Direct deposit", check the box before payment account name and click Edit
  1. Select Direct deposit (ACH) next to Issue payment as
  2. Enter Account description​
    • Note: Label every payment account with a different name
    • Note: Account description of primary account is default
  3. Enter Bank information
  • Name on bank account
  • Bank name
  • Routing number
  • Account number
    • Note: Name on bank account and Bank name fields have a minimum character requirement of 3, the maximum character requirement varies depending on different currency of the ACH payment account.  See "Please Enter a Valid Name On Bank Account" Error and "Please Enter a Valid Bank Name" Error for more details.
    • Note: If an invalid or not recognized US Bank address is entered, then you will be prompted to either enter a valid address or select a Suggested address.
  1. Enter Bank address
  • Country
  • Address
  • (Optional) Address line 2
  • City
  • State
  • ZIP

  1. Specify an interim mailing address

  • Country
  • Address
  • (Optional) Address line 2
  • City
  • State
  • ZIP
  1. Click Save
  2. A verification code window will pop out and a verification code will send out to you for security consideration
  3. Input the verification code you have received in your email inbox, click Verify & proceed
  4. Two micro deposits under 0.25 will be issued to your bank for validate your direct deposit account use
Note: Make sure there's no space has been inputted in the verification code field as it will cause verification failure
Note: A payment account cannot be added if another payment account with same account number is pending validation - payment accounts are considered identical if routing number and last four digits of account number are the same
Note: Direct deposit accounts must be validated before ACTIVE Network can send payments to your bank Validate Direct Deposit (ACH) Payment Account
 

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