If you want to prevent emails from sending to particular recipients, you may follow the steps below to unsubscribe them: 
  1. From Organization Dashboard (HOME), click EMAIL tab
  2. Click Unsubscribers
  3. Select one of the following options to unsubscribe:
a. Enter the email address and click Add 
b. Click Upload to import a CSV file containing email(s) you want to unsubscribe
  • Note: Please upload a single-column CSV file containing one unsubscriber's email address per row. No column heading is required.
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