If you encounter the error message below while completing refunds, it’s possible you have reached the refund limit of the current pay period.  The total amount that can be refunded within a remittance period will be limited to the current unpaid remittance balance. Here are some Refund Limit FAQs to also review to answer a few frequently asked questions.

If you reach this refund limit, please contact out Support team here. In order to lift the refund limit, we will help create a report of those that still need to be refunded to generate an invoice for your agency. Once that invoice is paid, those refunds con then be processed.

Error Message:
User-added image

Current unpaid remittance for pay period of March 1-15 = $1,500 USD
Fees charged for this period is $100 USD
Total amount available for refund is $1,400 USD