If you encounter the error message below while completing refunds, it’s possible you have reached the refund limit of the current pay period. The total amount that can be refunded within a remittance period will be limited to the current unpaid remittance balance. Here are some Refund Limit FAQs to also review to answer a few frequently asked questions.
Error Message:
If you reach this refund limit, please contact out Support team here. In order to lift the refund limit and prefund your account, we will help create a report of those that still need to be refunded to generate an invoice for your agency. Once that invoice is paid, those refunds can then be processed.
Example:
NOTE: To check for your current unpaid remittance amount, you must run the Active Account Statement Report. Please see this article: Viewing and Exporting the Active Account Statement Report
NOTE: To view your prefunded funds balance, please check Prefund adjustments item in Active Account Statement report. To know more about Prefund adjustments, please see this article: Reconcile Payments with Active Account Statement
Error Message:
If you reach this refund limit, please contact out Support team here. In order to lift the refund limit and prefund your account, we will help create a report of those that still need to be refunded to generate an invoice for your agency. Once that invoice is paid, those refunds can then be processed.
Example:
Current unpaid remittance for pay period of March 1-15 = $1,500 USD
Fees charged for this period is $100 USD
Fees charged for this period is $100 USD
Total amount available for refund is $1,400 USD
NOTE: To check for your current unpaid remittance amount, you must run the Active Account Statement Report. Please see this article: Viewing and Exporting the Active Account Statement Report
NOTE: To view your prefunded funds balance, please check Prefund adjustments item in Active Account Statement report. To know more about Prefund adjustments, please see this article: Reconcile Payments with Active Account Statement
