When a registration with pass‑through fees is cancelled, the registration fee remains on the order and is not refunded to the participant. This article explains how registration fees behave when cancellations occur.
- Registration fees are non‑refundable
- If online registration fees are set to be passed on to the participant, the registration fee remains as a line item on the order when the registration is cancelled
- The amount the customer originally paid for the fee is not refunded
Note: For more information on your registration and payment processing fee rates, please contact your account manager. If you don't know who your account manager is, feel free to reach out to support at awcampssupport@activenetwork.com or call us at 1.877.692.0111 option 2 if your organization has phone support.
