ACTIVE charges a registration fee for each registration and a payment processing fee for every credit card or eCheck payment. These fees are non‑refundable. Cash or check payments do not incur payment processing fees, but registration fees still apply if a registration is created. If your account uses a percentage‑based registration fee model, the percentage applies to the full registration total regardless of payment type.

You can Specify Who Pays the Registration Fee:

  • Absorb fee: Registration fee is deducted from revenue before ACTIVE sends remittance payments. 
  • Pass fee on: Registrant pays tuition, any add-ons, and registration fee at time of registration.
Note: Changes can take up to 5 minutes. Fees from internal registrations will be absorbed by the organization by default. If registration fees need to be passed onto (or split with) the registrant regardless of registration type, please contact your account manager. 
Note: If the credit card payment processing fees need to be passed onto the registrant regardless of registration type, please contact your account manager.
Note: To get details of your account's pricing tiers, please contact your account manager. If you don't know who your account manager is, please contact support at awcampssupport@activenetwork.com.