To change Account Owner of your organization, a verification/approval must be received from your organization's Account Manager or CURRENT Account Owner. If you don't know your Account Manager, please contact Technical Support at If the Account Owner is no longer with your company, a letter on company letterhead outlining the requested changes will be needed. 

Below is the request template: 

Organization Name:

New Account Owner Name:
New Account Owner Email:
New Account Owner Current Role:
 (Standard/Admin/Not Yet Invited)

Current Account Owner Name:
Current Account Owner Email:
Action to take with Current Owner:
 (Make Admin/Delete User)

Please send your request to Technical Support at

Note: If the new Account Owner has not yet been invited to your organization, please invite the new Account Owner and send over the request once the invitation has been accepted. To invite new user, please refer to Inviting A User.