An inventory limit can be pre-configured in event setup to avoid merchandise items to be over sold. Please follow instructions below to set inventory limit:
- Log in to ACTIVE Works with Existing ACTIVE Passport Account
- Open your desired event
- Click Setup
- Click Additional purchases under Event setup
- Click Edit
- Find desired product to edit > Click pencil icon
- Under Item details, check one item > Click Edit
- Example: As shown below, we are trying to set an inventory limit for Included t-shirt - Small. In this step, check "Small" and click Edit
- Within Edit item, enter a numeric value under Inventory
- Note: If the error message "The inventory amount must be larger than the sold-out amount" occurs when saving the update, this means the inventory of the item you are trying to set up is less than the sold-out amount of this item. For example, the sold-out amount for an item (e.g. Included t-shirt - Small) is 200 and you still have 24 available of this item, then the inventory you need to set up for this item is 224, instead of 24.
- Click Apply > Apply > Save
