If you encounter the error message below while completing refunds, it’s possible you have reached the refund limit of the current pay period.  The total amount that can be refunded within a remittance period will be limited to the current unpaid remittance balance. Here are some Refund Limit FAQs to also review to answer a few frequently asked questions.

Error Message:
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If you reach this refund limit, please contact out Support team here. In order to lift the refund limit and prefund your account, we will help create a report of those that still need to be refunded to generate an invoice for your agency. Once that invoice is paid, those refunds can then be processed.

Example: 
Current unpaid remittance for pay period of March 1-15 = $1,500 USD
Fees charged for this period is $100 USD
Total amount available for refund is $1,400 USD

Note: To check for your current unpaid remittance amount, you must run the Active Account Statement Report. Please see this article: Viewing and Exporting the Active Account Statement Report

Note: To view your prefunded funds balance, please check Prefund adjustments item in Active Account Statement report. To know more about Prefund adjustments, please see this article: Reconcile Payments with Active Account Statement
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Note: If you don't reach refund limit and still cannot process refunds, please contact support for assistance.