Below are instructions to cancel a registration without refund order payments after logging into ACTIVEWorks Endurance:
  1. Click desired event name under Your events in organization Home page
  2. Click Participants
  3. Click desired participant name
  4. Under Current Purchases, click Actions
  5. Click Cancel
Actions button
  1. On Cancel order page, check items to be cancelled and ensure REFUND AMOUNT is 0
  • Note: Original order payment amount will be recorded as Cancellation fee in the Cancellation Order ID
User-added image
  1. Click Next to complete cancellation
Note: To know more about refund, please refer to below articles: