Below are instructions to edit your event's registration confirmation email:
- Log in to ACTIVE Works with Existing ACTIVE Passport Account
- Click desired event name under Your events
- Click Setup
- Proceed to Emails Sent Out
- Toggle on/off Sending confirmation email to registrants who completed their registrations. If Send confirmation email is toggled on, please continue to see below.
- Under Confirmation email > email basic settings (From, Reply to and Subject) can be edited
- There are 2 options to choose as per below:
7.1 If choosing Fully customize content, follow steps in Create Fully Customized Confirmation Email to create as many fully customized emails as you need for each category in your event. Then directly go to step 8.
7.2 If choosing Append messages to default email, please continue to see below on how you can edit the system default confirmation email message.
7.2.1 Click Edit next to Email header image to change email header image
7.2.2 Under Email display options:
7.2.2.1 (Optional) Check box next to Include registration questions and answers, additional purchase and discounts
7.2.2.2 (Optional) Check box next to Include check-in QR code on confirmation email to expedite check-in using ACTIVE On-Site
7.2.3 Under Message:
7.2.3.1 click the arrow next to Standard email message (cannot be edited) to review the standard email message
- Note: Click Learn more to read about merged fields
7.2.3.2 Click Add a custom message if any custom information for event or specific registration categories are necessary
- Note: Click Add a custom message again to create another message
- Apple Wallet Options: Options for displaying ticket in Apple Wallet
- Apple wallet card(optional): check box next to Do not show Active logo on the Apple Wallet card;
- Background: use default background or use custom background image
- Under Notifications, toggle on/off "Send me a copy of every registration confirmation email" and enter the email address if it is toggled on
- Click Save & continue
