The document management tool (a Premium-tier feature under the DOCUMENT tab) makes it easy for you to review and manage documents uploaded by your participants from your MyEvents portal, e.g. medical certificates, licenses or parental authorizations.
Below are steps to refuse / approve a specific document:
Below are steps to refuse / approve a specific document:
- From Organization Dashboard (HOME), click Document tab
- Click on the blue file name link to open and review the document for a specific participant
- Note: All Pending status documents are default to be shown on the Document page.
- To approve document, click Approve
- To refuse document, click Refusal reason to select / enter the refusal reason, then click Refuse
- Note: Select Other if you need to enter a custom refusal reason (up to 255 characters). The refusal reason will be inserted into the rejection notification email automatically sent to the participant, allowing them to return to their MyEvents portal to re-upload their document.
