When a returning customer enters a different email address or makes a typo during registration, the system creates a new account. As a result, the customer will not see their registration in their original account. Follow the steps below to resolve situations where a customer has two valid email accounts and wants to remove one.
- Locate the account the customer wants to get rid of
- Cancel registrations
- Contact support to disassociate login email by adding random characters to email address
- Note: Example: change 123active@active.com to 123334active@active.com
- Note: Adding extra letters or numbers makes the email address invalid and no longer accessible
- Locate the account the customer wants to keep
- Internally re-register participant(s)
