When a returning customer makes a typo or uses a different email address during registration, the system creates a new account for them. In this case, they would not be able to see their registration in their original account. 
  • When customer has two valid emails and wants to get rid of one
    1. Locate account customer wants to get rid of 
    2. Cancelling all registrations
    3. Disassociate email by adding random characters to email address  
      • Note: Example: change 123active@active.com to 123334active@active.com
      • Note: By adding extra letters or numbers, this email address linked to customer account is no longer valid and accessible.
    4. Locate account customer wants to keep 
    5. Internally re register participant(s)
  • Note: It is not possible to merge duplicate accounts at this time.